The Client Support Worker will provide individualised specialist gender and trauma informed case management and case coordination to ensure that identified needs are addressed. Warm referrals will be made to a range of key partners.
The Client Support Worker will also be familiar with a diverse range of ACT wide social and community activities and special interest groups to enable appropriate information provision and warm referrals to promote social inclusion.
Brokerage funds will be available to support fee-for-service costs. YWCA Canberra, as a specialist women’s service with Housing, Community Services and a well-established Registered Training Organisation with access to Skilled Capital, can provide a range of specialist services directly to service users.
The key elements of the Next Door program include:
Next Door staff will also work collaboratively with other YWCA Canberra specialist community services and corporate services staff.
The Service is focused on achieving short, medium and long term outcomes – using a ‘housing first’ approach and person centred plan to improving older women’s health and well-being, employment, personal agency and social inclusion.
About Next Door service
Next Door is a new service of YWCA Canberra for older women who are homeless or at risk of homelessness. The ‘Y Homes’ service for older women will complement existing YWCA Canberra housing services and programs for older women and contribute to the achievement of the ACT Government’s Housing Strategy.
YWCA Canberra has been managing homelessness services for families since 1996. The Housing Support Unit (HSU) provides supported accommodation services on behalf of the ACT Government and is a registered community housing provider. The housing portfolio currently encompasses:
YWCA Canberra has also launched an exciting not for profit property management service which will offer an innovative solution to the lack of affordable housing in Canberra.
Next Door will enable YWCA Canberra to increase the number of older women clients and range of support services to older women who are homeless or at risk of homelessness. Through a partnership with Havelock House, it will also provide an innovative and cost-effective approach to achieving positive client outcomes and increasing the affordable housing stock in the ACT. The program works closely with other partners who will provide expert advice to inform service delivery, access, warm referrals and direct specialist provision to service users as required.
Next Door is a distinct service, operated by three dedicated, skilled and experienced specialised staff. The Housing First philosophy underpins the service delivery of this program, where the focus is on supporting older women to rapidly maintain or secure safe, suitable and affordable housing in the first instance. Other support needs are then able to be more effectively addressed.
The service will operate under gender and trauma informed frameworks providing a well-coordinated early-intervention response, working collaboratively in a joined-up service system.
The successful applicant will hold a minimum of a Diploma in Community Services or relevant tertiary qualification and have demonstrated appropriate experience.
A positive, friendly, professional, motivated, self-starter with excellent interpersonal skills are essential.
The selection criteria is contained in the position description.
YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes.
Want more information?
Addressing of applications:
“Private and Confidential”
GPO Box 767
CANBERRA ACT 2601
YWCA Canberra is proud to be an Employer of Choice for Gender Equality, and offers above award wages and generous conditions through our innovative and progressive Enterprise Agreement.
YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.