Client Support Worker – Next Door

Application Due:
19 August 2019
Application Details:
Position Description

About the Role:

The Client Support Worker will provide individualised specialist gender and trauma informed case management and case coordination to ensure that identified needs are addressed. Warm referrals will be made to a range of key partners.

The Client Support Worker will also be familiar with a diverse range of ACT wide social and community activities and special interest groups to enable appropriate information provision and warm referrals to promote social inclusion.

Brokerage funds will be available to support fee-for-service costs. YWCA Canberra, as a specialist women’s service with Housing, Community Services and a well-established Registered Training Organisation with access to Skilled Capital, can provide a range of specialist services directly to service users.

The key elements of the Next Door program include:

  • Specialist case management and coordination;
  • Tenancy advice, support and housing options;
  • Affordable safe, secure and appropriate housing stock;
  • Gender and trauma informed practice’ Older women capacity building;
  • Older women’s health, wellbeing, self-determination and agency; and
  • Nurturing older women’s independence.

Next Door staff will also work collaboratively with other YWCA Canberra specialist community services and corporate services staff.

The Service is focused on achieving short, medium and long term outcomes – using a ‘housing first’ approach and person centred plan to improving older women’s health and well-being, employment, personal agency and social inclusion.

About Next Door service

Next Door is a new service of YWCA Canberra for older women who are homeless or at risk of homelessness. The ‘Y Homes’ service for older women will complement existing YWCA Canberra housing services and programs for older women and contribute to the achievement of the ACT Government’s Housing Strategy.

YWCA Canberra has been managing homelessness services for families since 1996. The Housing Support Unit (HSU) provides supported accommodation services on behalf of the ACT Government and is a registered community housing provider. The housing portfolio currently encompasses:

  • Affordable housing – providing affordable housing for older women in the Canberra community
  • Transitional housing – providing supported accommodation for women and their families who are at risk of homelessness
  • Outreach Support to single women as well as to women and their families who are homeless or at risk of homelessness
  • Supportive Tenancy Service – working in partnership with Woden and Belconnen Community Services to support ACT residents whose housing is at risk, to maintain a safe and stable home

YWCA Canberra has also launched an exciting not for profit property management service which will offer an innovative solution to the lack of affordable housing in Canberra.

Next Door will enable YWCA Canberra to increase the number of older women clients and range of support services to older women who are homeless or at risk of homelessness. Through a partnership with Havelock House, it will also provide an innovative and cost-effective approach to achieving positive client outcomes and increasing the affordable housing stock in the ACT. The program works closely with other partners who will provide expert advice to inform service delivery, access, warm referrals and direct specialist provision to service users as required.

Next Door is a distinct service, operated by three dedicated, skilled and experienced specialised staff. The Housing First philosophy underpins the service delivery of this program, where the focus is on supporting older women to rapidly maintain or secure safe, suitable and affordable housing in the first instance. Other support needs are then able to be more effectively addressed.

The service will operate under gender and trauma informed frameworks providing a well-coordinated early-intervention response, working collaboratively in a joined-up service system.

About You:

The successful applicant will hold a minimum of a Diploma in Community Services or relevant tertiary qualification and have demonstrated appropriate experience.

A positive, friendly, professional, motivated, self-starter with excellent interpersonal skills are essential.

The selection criteria is contained in the position description.

How to Apply:

  1. Visit to access the position description.
  2. Submit your resume and responses to the selection criteria (outlined in the position description) via SEEK candidate application portal.

YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in   all child protection risk management recruitment processes and ongoing character checking and assessment processes. 

Want more information?

For a confidential discussion or further information please contact Shelagh Keith, Next Door and Rentwell Manager, on 02 6175 9900 or email

Addressing of applications:

“Private and Confidential”
Human Resources
GPO Box 767


YWCA Canberra is proud to be an Employer of Choice for Gender Equality, and offers above award wages and generous conditions through our innovative and progressive Enterprise Agreement.

YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.

Application Details:

Download Position Description Here

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