Supportive Tenancy Services Worker

Application Due:
19 August 2019
Application Details:
Position Description

About the Role:

  • Work for a values based organisation within a feminist and social justice framework 
  • Play a key role in supporting members of the community to avoid homelessness 
  • 30 hours

YWCA Canberra is a feminist not-for-profit organisation that has provided community services and represented women’s issues in Canberra since 1929. 

YWCA Canberra provides essential, quality services for women, girls and families in the ACT and surrounding regions. We work in the areas of children’s services, community development, homelessness and affordable housing, youth services, personal and professional training, women’s leadership and advocacy. 

Through its national Affiliate Association with YWCA Australia, YWCA Canberra is part of the World YWCA network, which connects 120 countries across the globe.
YWCA Canberra’s mission is ‘We strengthen communities by supporting girls and women through our services and advocacy’. 

YWCA Canberra is looking for a Supportive Tenancy Case Worker to support clients who are at risk of their tenancy breaking down, in public, private or affordable housing. The position aims to support people to sustain a tenancy and develop the skills to do so.  

The position will be based at our offices in inner city Canberra.  

We are looking for someone who has experience working in the area of housing and homelessness, and who is able to advocate for clients and liaise with a wide range of community support services. 

Reporting to the Manager Rentwell and Older Women’s Homelessness Service.This position plays a key role in supporting members of the community experiencing difficulties in their lives and may potentially be facing homelessness.   

The STS worker operates within a consortium agreement between a number of community services organisations 

About You:

The ideal candidate will have demonstrated skills and experience in managing complex issues relating to homelessness and dealing with complex and multifaceted case management. The successful applicant will also have strong communication skills with the ability to present and explain complex issues to multiple stakeholders, excellent organisation skills and proven ability to meet deadlines.   

Possession of vocational qualifications in relevant field including Community Development or Community Services will be considered highly desirable. 

How to Apply:

If this sounds like the opportunity you’ve been waiting for, please submit the following; 

  • a cover letter addressing the selection criteria (as outlined in the position description); 
  • your CV; 
  • contact details for 2 referees; and 
  • a completed Employment Application Form. 

The employment application form and position description, including the selection criteria, are available on our website 

Application submitted to, or via the SEEK portal  

YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in   all child protection risk management recruitment processes and ongoing character checking and assessment processes.  


Want more information? 

For a confidential discussion or further information please contact Shelagh Keith on 0406 375 965, or via email at 


Applications close COB Friday 16 August 2019  

YWCA Canberra is proud to be anEmployer of Choice for Gender Equality, and offers above award wages and generous conditions through our innovative and progressive Enterprise Agreement. 

 YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply. 


Application Details:

Download Position Description Here

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