Frequently asked questions


Our Schedule of Fees and Charges outlines how we collect fees and charges for our training and assessment services. We offer training as a fee for service and through government funding.

Government funding

We offer training that may be subsidised through government funding through either ACT Skilled Capital or User Choice Traineeships and Apprenticeships.

Skilled Capital is an ACT Government training initiative, funded by the ACT and Australian governments. It provides subsidised training in a selection of qualifications from the ACT Skills Needs Lists. Skilled Capital is available to eligible students wanting to undertake a nationally recognised program, but has limited places.

User Choice is a national funding policy for Australian Apprenticeships, funded by the ACT and Australian Governments. It provides subsidised apprenticeships and traineeships in a selection of qualifications. User Choice is available to eligible trainees who are undertaking a nationally recognised program and:

  • have supervision in the workplace
  • have opportunities to develop and practice new skills
  • must be released to attend off-the-job training.

Contact our Education and Training team on 02 6185 2000 to check the availability of places in the program, or for more information about the course and your eligibility.

A Unique Student Identifier (USI) is a reference number you need to undertake nationally recognised training delivered by a registered training organisation (RTO). A USI gives you access to your own personal USI account that contains your nationally recognised training records and results (from January 2015 onwards).

Your USI account is made up of 10 numbers and letters and will look something like this: 3AW88YH9U5.

Recognition of prior learning (RPL) involves the assessment of previously unrecognised skills and knowledge you have achieved outside the formal education and training system. It is available to all students who can demonstrate evidence of prior learning through training, work or life experience.

If you can identify that you have all the knowledge and skills for a unit, you will not need to do that training.

To get RPL, you must provide evidence to show you have sufficient, valid and current knowledge and skills equivalent to the qualification you are enrolled in. Applying for RPL is no guarantee that you will receive credit for the course units. It is our responsibility to only issue qualifications to learners who can sufficiently demonstrate the required skills and knowledge for the unit.

Early Childhood Education and Care

Yes. Our Certificate III and Diploma courses in Early Childhood Education and Care are national recognised and approved by Australian Skills Quality Authority (ASQA).

Yes, we hold information sessions before each intake. Look at our events page to find the next session.

Yes. To become an educator you must complete a language, literacy and numeracy (LLN) assessment.

For the Certificate III, you need a minimum English proficiency ACSF level 3 to become qualified. For the Diploma, you need a minimum English proficiency ACSF level 4.

You must complete the LLN evaluation assessment before you enrol into the course.

The maximum duration is of the Certificate III in ECEC 12 months (including the required placement of 160 hours).

The maximum duration of the Diploma ECEC is 18 months (including the required placement of 240 hours).

You can complete the course at a faster pace if you need to.

Our workshops are held fortnightly.

  • Distance study: Distance education means delivering educational content online, which allows students access to learning resources remotely. We recommend distance study for those who are already working in the industry. If you choose this method, your Trainer and Assessor will contact you regularly to help guide you through your training. Students studying by distance have access to ‘Basecamp’, an online forum where all our assessments and reading materials are stored. You will also have the chance to participate in online video conferences run by our qualified and experienced training team through Microsoft Teams.
  • Face-to-face: Face-to-face learning means you and the teacher meet in a set place for a set time, for either one-on-one learning or, most commonly, in group lessons. Face-to-face learning is an effective way to learn knowledge and skills because it often combines different ways of learning including writing, reading, discussion, presentations, projects, group work, short videos, demonstrations and practice. We recommend Face-to-face workshops if you are starting out in the industry. Face-to-face workshops are held in our training rooms on Northbourne Avenue in Civic, either weekly or fortnightly depending on the qualification you are undertaking. In our face-to-face workshops, you will learn from our qualified and experienced trainers and will have the opportunity to meet other students as well.
    Until COVID-19 restrictions are lifted and Face-to-face workshops can resume, workshops will be conducted online through Microsoft Teams.
  • Traineeships: With a traineeship, your training and paid employment are combined. This leads you to develop the skills and achieve a nationally recognised qualification. Your training will be provided by both your employer and your Trainer and Assessor at the workplace. If you are a trainee, you are contractually required to receive training by both your RTO and employer.

Yes. To work in the ECEC industry, you must be either fully qualified or enrolled in an ECEC qualification and actively working towards the completion of the qualification.

Qualifications in Early Chilhood Education and Care can lead to numerous positions including:

  • Early Childhood Teacher, Educational Leader
  • Preschool and Children’s services Director/Manager
  • Operational Manager (i.e. Quality support, account, compliance)
  • Policy or Compliance Officer
  • Regulatory Authority/Body
  • ECEC Trainer and assessor
  • Child Care Assistant
  • Teacher Assistant in public preschools
  • Family Day Care Educator
  • Playgroup Supervisor.

Yes. Family Day Care Educators must have, or be actively working towards, an approved Certificate III level Education and Care qualification.

You will receive your assessments online through the forum site, Basecamp.

You must submit assessments by email to Upon receiving your assessments, the trainer will then mark it and provide feedback.

You are responsible for finding placement in a centre. This is to ensure you can choose a centre that aligns to your values and location of choice. We can provide support if you have difficulty finding a centre.

We suggest that you create a list of services in your area and call or email them to introduce yourself. Once you have established contact and are invited to the centre, go and meet face to face. If you impress them during your placement, it could lead to an offer of paid work but there are no guarantees.

You will be expected to carry out the typical duties of an educator during your placement. You will start practical placement after you have completed the first three modules of the course. You must complete 60 hours with three to five year-olds and 100 hours with zero to two year-olds to complete your qualification.

She Leads Diploma of Leadership and Management

The course is specifically designed for women and non-binary people of all ages who are interested in formalising and consolidating their leadership and management skills and knowledge.

Yes, we hold regular information sessions. Look at our events page to find the next session.

The She Leads Diploma recognises and acknowledges that women and non-binary people lead differently. The course is designed to provide women and non-binary people with the knowledge, skills and mindset to achieve their leadership and management goals. It applies a framework of developing participants’ cognitive capabilities and emotional intelligence (knowing), practical leadership skills (doing) and leadership identity (being).

During the course you will have the opportunity to participate in panel discussions with a diverse range of inspiring women from all sectors who will share their personal leadership stories, perspectives, insights and strategies. Throughout our course you will learn, laugh and link with likeminded people, and form a support network that extends well beyond graduation day.

Upon completion, you will graduate with a Diploma of Leadership and Management (BSB51918).

She Leads Diploma workshops are usually delivered face-to-face only. Until COVID-19 restrictions are lifted and face-to-face workshops can resume, workshops will be conducted online through Microsoft Teams.

Workshops are held once per month for 12 months (no workshops are held in December or January)

We have a leadership panel discussion and Q&A session with women leaders from all sectors every second month during the course.

The course is designed and delivered by a range of professional women facilitators, supported by the She Leads Coordinator. Our face-to-face workshops feature live panel discussions with women leaders from all sectors, sharing their insights, challenges and strategies for building your leadership and management potential.

Our current facilitators include:

  • Vanessa Vanderhoek: CEO of The FlexAgility Group and Career Inside Track, Founder of Flexible Working Day
  • Victoria Oakden RN, MBA, JP: operates her own business, Oakden Enterprises specialising in project consultation and support, professional training and accreditation support
  • Betty Ferguson: life member of YWCA Canberra, YWCA Canberra Board Member (2016-2019) and Board member from 2008-2014
  • Katie Whitehead: has over 20 years’ experience in industry groups, member organisations and the not for profit sector
  • Jane Diedricks: operates her own business, Crafted Consulting and specialises in delivery of advisory, facilitation, training, meditation and coaching services across the spectrum of HR and business planning issues
  • Lisa Levine: has been a senior executive in the Australian Public Service and held senior positions within International Privat Enterprises such as Hewlett Packard Enterprises.

The course is delivered over ten dynamic full-day workshops which include:

  • live panel discussions and Q&A sessions with women leaders from all sectors
  • practical exercises with case studies and role plays
  • personal development sessions
  • peer coaching.

The course also includes two workshops for group student mentoring and to complete required assessments.

There are a range of assessments including a Reflective Journal, a Leadership Learning Presentation, Third Party Reports that you complete with your manager, short answer questions, Short presentations in small groups, case studies, textbook questions and small project work.

You will receive your assessments through the online forum site, Basecamp.

Yes, the textbook is, Management Strategies and Skills by Judith Dwyer and Nicole Hopwood. You can access this textbook through the online forum, Basecamp, where you will receive your student workbooks and readings and can work with other students in your cohort on joint assessments and projects.

It depends on how used to study you are, but allow about 20 hours a month to complete reading and assessments.

If you do not have a qualification higher or equivalent to a Diploma, you will need to sit a language, literacy and numeracy test. This is a requirement for all vocational education and training students to undertake this qualification, as it confirms that you have the academic level to complete the course.

You will be supported by the She Leads Coordinator through email, phone support and one-on-one mentoring sessions.

Yes, we provide morning tea, lunch and afternoon tea for participants.

Topics covered in the course include:

  • managing personal work priorities and professional development
  • managing operational plans, budgets and financial plans
  • communicating with influence
  • using emotional intelligence
  • managing meetings
  • managing people performance and ensuring team effectiveness
  • supporting the recruitment, selection and induction of staff
  • managing diversity
  • facilitating continuous improvement.

Many of our graduates have gained the confidence they need to apply and be successfully promoted in their chosen sectors after completing the course. The qualification will support your leadership journey and can help you in applying for new job roles, changing employers and applying for promotions.

Intakes are ongoing throughout the year. Subscribe to our ENews to keep up to date or email our Education and Training team at to find out more information.

Yes, we have a range of payment plans for the course. Contact to find out more.

The total cost of the She Leads Diploma is $6500. You may qualify for a traineeship if you are a new worker. A new worker, working full time, needs to be signed up within the first three months of employment. Part-time workers must be signed up within twelve months of employment.

If eligible, either you or your employer would need to pay the gap of $3,690.

A traineeship provides funding for new workers in the ACT. To be eligible for a User Choice traineeship, you need to:

  • work in the ACT
  • be a new worker (that is, either working full time and signed up to the traineeship within the first three months of employment, or working part-time and signed up within twelve months of employment).
  • be at least 15 years old
  • be an Australian Citizen, permanent resident or NZ passport holder in Australia for more than 6 months
  • be in paid work (not volunteer) for at least 15 hours per week (including training time)
  • undertake an approved qualification (She Leads Diploma is approved) with an approved RTO (YWCA Canberra)
  • have the required supervision (i.e. your manager agrees to supervise you).

The ACT Government’s Community Services Directorate runs a range of leadership grants programs and Aboriginal and Torres Strait Islander grants programs every year that you may be eligible to apply for. If you work in a not-for-profit organization, you may be eligible for an Australian Scholarships Foundation grant.

Yes. The training rooms at YWCA Canberra’s Central office are fully accessible with lift access and new automatic doors that were installed in 2021.