Case Manager Next Door – Housing Support Service for Older Women

Application Due:
11 December 2022
Application Details:
Position Description

About the Role:

YWCA Canberra is a feminist not-for-profit organisation that has provided community services and has represented women’s issues in Canberra since 1929.

Today, we provide leading and innovative services to women and the broader Canberra community in the areas of children’s services, community development, housing, youth services, personal and professional training, and women’s leadership and violence prevention trainings and programs.

We are currently seeking to employ an experienced Next Door Case Manager – Housing Support Service for Older Women, with our Housing Support Unit. The Next-Door Program provides housing support to women over the age of 50 years who are experiencing homelessness, are potentially homeless, or who are living in unsatisfactory environments.

YWCA Canberra has been managing homelessness services for families since 1996. The Housing Support Unit (HSU) provides supported accommodation services on behalf of the ACT Government and is a registered community housing provider.

We work from a strength based, gender and trauma informed framework offering proactive case management through outreach and transitional accommodation.

About You:

If you have excellent communications skills, the ability to work autonomously and as part of a small team and a can-do attitude, we look forward to hearing from you! The successful applicant will hold, or be able to obtain, Working with Vulnerable People registration, current National Criminal Record Check and a current driver’s license.

Selection criteria: 

  • Experience working effectively with vulnerable and disadvantaged people with complex psychosocial support needs
  • Experience working with individuals experiencing or at risk of homelessness within a strengths-based, gender and trauma informed person-centred framework strongly desirable.
  • Sound knowledge and understanding of the issues affecting older women who are homeless or at risk of homelessness
  • Knowledge and experience in the following fields:
  • Strengths based Case management and coordination
  • Advocacy
  • Outreach support
  • Extensive stakeholder engagement and relationship management experience
  • Collaborative professional practice

In return we will offer you:

  • Generous Salary Packaging Benefits.
  • 6-month fixed term contract with the possibility of extension.
  • 38 hours per week in an excellent supportive environment.
  • Work for a values-based organisation within a feminist and social justice framework.

How to Apply:

  1. Download the Position Description below and the Job Demands Checklist.
  2. Applications including a cover letter and resume can be submitted through the YWCA-Canberra e-recruitment web portal

Applications close on 11 December 2022.

YWCA Canberra reserves the right to close this role early if a suitable candidate is found

YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes. 

YWCA Canberra is proud to be an Employer of Choice for Gender Equality and offers above award wages and generous conditions through our innovative and progressive Enterprise Agreement.

YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.

Want more information?

For further information and a confidential discussion please contact Shelagh Keith, Next Door and Rentwell Manager at or 0477 550 857.

Application Details:

Download Position Description Here

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