Children’s Services Accounts Manager

Application Due:
19 April 2023
Application Details:
Position Description

About the Role:

YWCA Canberra operates Early Childhood Education and Care Centres, School Aged Care Services and Family Day Care around Canberra and the region. The Children’s Services Account Manager reports to the Executive Director of Children’s Services and is responsible for the management and administration of all Children’s Services account information and payments for our services.

This full-time role will lead a team, manage and oversight:

  • all processing of all Children’s Services accounts and relevant information for School Age Care, FDC and Early Childhood Services.
  • daily banking reconciliations and fee collection
  • information sharing, customer service delivery and communication between Program Managers, families, external agencies, and the organisation.
  • daily administration tasks in relation to Children’s Services workload
  • fortnight account invoicing and administration of Government subsidies for families.
  • Facilitating and decision making in respect to parent enquiries while keeping within operational
  • Debt management processes within the team.
  • Submission of Inclusion Support Claims.
  • The administration of Government Funded Childcare Programs such as 3-Year-Old Initiative (ACT Government) and Start Strong (NSW Government).
  • Emergency Care (Children’s Services Program) placement, funding, and weekly reporting while assisting with exit plans for vulnerable families.

About You:

The successful candidate will have:

  • Demonstrated experience in an accounts receivable environment.
  • Sound understanding and practical experience of Children Services account system or a willingness to undertake necessary training in this field.
  • Demonstrated knowledge of computer-based programs, including systems for processing Children Services accounts (e.g. QikKids) and Microsoft suite or be willing to undertake necessary training to acquire this knowledge.
  • Ability to maintain accurate financial and statistical records for diverse users (families, management, external reporting to government departments).
  • High level of interpersonal and communication skills across a diverse range of people, including management, clients, and the public.
  • Desire and ability to work co-operatively in a team.
  • Demonstrated flexibility and ability to cope with variety and workplace challenges.
  • Ability to maintain appropriate confidentiality.

YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes.

What’s in it for you:

  • An excellent salary with charity tax free PBI options options that can increase your take home pay.
  • Enhanced terms and conditions of employment including 14 weeks paid parental leave.
  • A collaborative, creative and supportive team.
  • Extra day off over Christmas/New Year period.
  • Excellent professional development opportunities.
  • Opportunities to grow your career with a progressive organisation.
  • The only Canberra-based Employer of Choice for Gender Equality (WGEA).

How to Apply:

  1. Access the position description (link here: Children’s Services Accounts Manager – Position Description – March 2023) and job demands checklist (link here Children’s Services Accounts Manager – Job demands checklist – March 2023.
  2. Applications including a cover letter addressing key criteria as a one page pitch with a resume can be submitted through SEEK: Children’s Services Accounts Manager Job in Canberra ACT – SEEKChildren’s Services Accounts Manager Job in Canberra ACT – SEEK

Want more information?

For a confidential discussion or further information please contact Kendall Kirkwood via email at

Applications close on 19 April 2023


YWCA Canberra reserves the right to close this role early if a suitable candidate is found.

YWCA Canberra is proud to be an Employer of Choice for Gender Equality and offers above award wages and generous conditions through our innovative and progressive Enterprise Agreement.

YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.

YWCA Canberra makes an effort to ensure disability access and facilities are fitted in our buildings where possible. Our head office in Civic is wheelchair accessible.


Application Details:

Download Position Description Here

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