Domestic Violence Case Manager


About YWCA Canberra

YWCA Canberra is a respected feminist, not-for-profit community organisation which has been providing community services and representing women’s issues in the Canberra community since its establishment in 1929. Today, we provide leading and innovative services to women and the broader Canberra community in the areas of children’s services, community services, housing, youth services, personal and professional training, and women’s leadership.

As a values-based organisation, and the only Canberra based Employer of Choice for Gender Equality (WGEA), YWCA Canberra is a great place to work. We have a strong track record in building long-term, sustainable careers with excellent conditions (including charitable salary sacrificing and above award salaries) together with a supportive work environment for all employees to thrive.

Domestic Violence Support Services

DVSS aims to provide a holistic response to women with and without accompanying children who are experiencing domestic and family violence and related homelessness, emphasising the principles of empowerment, self-determination and an acknowledgement of the dynamics of domestic violence in a political and social context.  We do this through the provision of direct support, safe accommodation and housing options and programs that aim to create a non-violent community where women and children, regardless of their social and cultural background, age and sexual orientation, will have access to the knowledge and supports needed to take control over their own lives. 

About the Role

Reporting to the DV Team Leader, this position through case management and assertive outreach for our clients, will provide a range of services that will include:

  • Risk assessment and safety planning
  • Advocacy for safety and housing
  •  Information and referral and support to access services
  • Practical assistance and emotional support.

Based on feminist principles, working from a strength based, child-centred, family focused, gender and trauma-informed practice framework:

  • Conduct comprehensive risk assessment and safety planning with women and children to end or reduce the risk of future violence.
  • Provide short term systemic advocacy, information and planned support to access legal assistance, accommodation opportunities and other services that promote safety
  • Provide centre based and outreach strategies to women, children and family members affected by domestic and family violence.
  • Work through a team-based approach to identify supports and access to services to meet the needs and aspirations of people accessing services
  • Use the tools and processes developed by the team for planned support and coordination with other agencies like   Onelink, HACT, CYPS, Legal Aid/Women Legal Centre, ACT Police, DVCS and women refuges.


Minimum Diploma in Community Services, or tertiary qualifications in a relevant field such as social work, psychology or human services

Selection Criteria:

  • Two-Three years of experience of case management and working with women and children, preferably in ACT/NSW.
  • Understanding or experience of working in family and domestic violence
  • Knowledge and experience in the following fields:
  • Strengths-based case management.
  • Gender and trauma informed support.
  • Current theory and practice relating to domestic and family violence.
  • Advocacy and outreach support.

How to apply

Visit to access the position description and job demands checklist.

Please submit your application including an CV and a cover letter addressing the selection criteria together through the YWCA Canberra e-recruitment web portal by visiting

Applications will be accepted until Sunday 14 July 2024. YWCA Canberra reserves the right to close this role early if a suitable candidate isfound prior to the closing date.

YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes.

YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.

Want more information?

For a confidential discussion or further information please contact our Director – Prevention of Violence and DV responses – Dr. Tulika Saxena via email at