Quality Support Officer

🌟 Join Our Team and Shape the Future at YWCA Canberra Children Services! 🌟

Join our dynamic team at YWCA Canberra Children’s Services Quality Support Unit, where we are seeking a passionate individual ready to drive innovation and lead positive change. If you’re knowledgeable about the National Quality Framework (NQF) and the National Quality Standards (NQS) and have a solid grasp of Education and Care Services National Law and Regulations, we want to hear from you.

About YWCA Canberra:

YWCA Canberra is a respected feminist, not-for-profit community organisation which has been providing community services and representing women’s issues in the Canberra community since its establishment in 1929. Today, we provide leading and innovative services to women and the broader Canberra community in the areas of children’s services, community services, housing, youth services, personal and professional training, and women’s leadership.

As a values-based organisation, and the only Canberra based Employer of Choice for Gender Equality (WGEA), YWCA Canberra is a great place to work. We have a strong track record in building long-term, sustainable careers with excellent conditions (including charitable salary sacrificing and above award salaries) together with a supportive work environment for all employees to thrive.

About the Role:

You will collaborate with a dedicated team of Quality Support Officers to ensure excellence across our School Age Care programs. Your role will involve implementing best practices aligned with the NQF and NQS, providing crucial support to Program Managers and Educators, and promoting inclusive environments through Strategic Inclusion Plans.

What We are Looking For:

  • Diploma in Children’s Services (required),
  • A Bachelor Degree in Early Childhood Teaching (desirable)
  • Leadership experience in the Education and Care sector
  • In-depth knowledge of the National Quality Framework and related regulatory processes
  • Strong communication skills and ability to work effectively in a team
  • Familiarity with Inclusion Support processes and subsidies
  •  A sound understanding of the Assessment and Rating Process governed by ACECQA
  • Sound knowledge of Education and Care Services National Law and Regulations
  • Experience accessing and using the Inclusion Support Portal, development of Inclusion Support Plans and applying for Inclusion Support Subsidies for School Age Care

Why Join Us? 

At YWCA Canberra Children Services, you will be part of a dynamic and supportive team, dedicated to creating a brighter future for children. We offer competitive remuneration, ongoing professional development opportunities, and a collaborative work environment where your ideas are valued and encouraged.

YWCA Canberra offers:

  • Competitive base salary
  • Professional Allowance – if you hold a bachelor’s degree in a related field (allowance ($2.00) on top of your hourly rate.)
  • Flexible working options to support work-life balance including a 9 day fortnight, 4 day compressed work week and varied working hours to accommodate work-life balance.
  • Opportunities for professional development and further study through our in-house registered training organisation.
  • Salary packaging options that can improve your take-home pay by $5K annually
  • Generous parental leave entitlements, 3 days extra paid annual leave between Christmas and New Year, annual flu vaccinations.
  • Access to Employee Assistance Program for guidance and counselling

Join Canberra’s ONLY Employer of Choice for Gender Equality (WGEA) and make your mark in shaping children’s futures. 

Apply now via the SEEK candidate application portal and be part of our impactful journey!

1. Visit https://ywca-canberra.org.au/about-us/careers/ to access the position description.

2. Submit your applications including a resume and cover letter with responses to the selection criteria (outlined in the position description) via the SEEK candidate application portal.

YWCA Canberra reserves the right to close this role early if a suitable candidate is found.


For further information or a confidential discussion, contact Chiara Will, School Age Care Director, chiara.will@ywca-canberra.org.au.

 YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes.

 YWCA Canberra is proud to be an Employer of Choice for Gender Equality and offers above award wages and generous conditions through our innovative and progressive Enterprise Agreement.

 YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.

 YWCA Canberra makes an effort to ensure disability access and facilities are fitted in our buildings where possible. Our head office in Civic is wheelchair accessible.