About the Role
YWCA Canberra is a registered community housing provider and has been managing housing and homelessness services for families since 1996. The Housing Support Unit (HSU) also provides supported accommodation services on behalf of the ACT Government.
We are seeking a compassionate and skilled Tenancy Support Worker to join our team and help us deliver high-quality, trauma-informed tenancy management services.
You will provide exceptional client-focused, professional and respectful tenancy management services to YWCA Canberra transitional housing and affordable housing clients, including but not limited to:
Tenancy Management: Manage intake, sign-up, and exit processes; support tenants with Housing ACT applications; collaborate with Family Case Workers to resolve tenancy issues. This position is responsible for all aspects of tenancy management.
Rent and Financial Management: Monitor rent payments and arrears; conduct rent reviews; manage Community Housing Registration reporting; oversee maintenance payments and utilities.
Property Management: Conduct inspections; organise maintenance; manage breaches sensitively and in line with ACAT processes; prepare properties for occupation; maintain key registers.
Reporting & Collaboration: Maintain accurate records; contribute to policy development; attend sector meetings; participate in team activities and continuous improvement initiatives.
About You
Qualifications & Experience:
- Relevant qualifications in Community Services or Property Management (Real Estate certification desirable).
- Current full driver’s licence
- Experience in tenancy/property management and working with vulnerable populations experiencing trauma.
- Knowledge of ACT Tenancies Act 1997 and ACAT processes.
- Understanding of issues facing low-income Canberrans and diverse communities.
Skills & Attributes:
- Strong interpersonal and written communication skills.
- Financial management and organisational skills.
- Ability to work independently and collaboratively.
- Commitment to ethical practice, professional boundaries, and continuous development.
How to Apply
- Visit https://ywca-canberra.org.au/about-us/careers/ to access the position description and job demands checklist.
- Applications including a cover letter and CV can be submitted through our recruitment portal here: https://candidate.aurion.cloud/ywca/production/signin
Want more information?
For a confidential discussion or further information please contact Cara Jacobs via email at cara.jacobs@ywca-canberra.org.au
Applications close on 1 September 2025
Make a difference with us.
At YWCA Canberra, we’ve been championing change since 1929, empowering women and promoting gender equality for nearly a century. Our legacy isn’t built on words alone—it’s rooted in real action. Every day, we transform lives through our community services, affordable housing programs, early childhood education, and leadership initiatives. Whether it’s providing a safe home through YHomes, supporting survivors of domestic violence, or nurturing the next generation of leaders, we walk the talk. Our impact is tangible, and our commitment to building an inclusive, equitable future remains stronger than ever.
YWCA Canberra reserves the right to close this role early if a suitable candidate is found prior to the closing date.
YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes.
YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.