Approach
a whole-of-organisation perspective, making key decisions about strategic directions, accountability frameworks, organisational development, policy and quality assurance.
Our Team
Frances Crimmins
Chief Executive Officer
Frances Crimmins is the Chief Executive Officer of YWCA Canberra. Frances has a passion to see women achieve their potential and shape their communities. Having started her career in hotel management she soon developed strong leadership and management skills which saw her take on senior human resources roles in the health sector.
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Frances’ natural drive and pursuit of excellence resulted in her former employer gaining accreditation as an Employer of Choice for Women, and ACT Employer of the Year for Apprenticeships & Traineeships.
Frances was drawn to YWCA Canberra in 2010 as she had always identified as a feminist, and has a strong belief in social justice, which she attributes to her mother’s influence. Having faced discrimination during her own career journey, she is now committed to being a strong voice for women.
Frances has been the CEO of YWCA Canberra since 2013. She has led YWCA Canberra through a significant change process in integrated services delivery, corporate service review and evaluation frameworks. In response to identified community need, including during the COVID-19 crisis, Frances has spearheaded a range of new programs in the areas of addressing domestic and family violence and women’s homelessness, as well as empowering women to take authentic leadership journeys.
Frances is currently a Council Member for the ACT Work Safety Council as appointed by the Minister and the ACT Work Safety Commissioner. Frances also volunteers on a variety of boards and committees, including Homelessness Australia. Frances was formerly on the board of ACT Council of Social Service (ACTCOSS), is a former Board Director of WESNET, former Chair of the ACT Ministerial Advisory Committee for Women and former Co-Chair of Anti-Poverty Week in the ACT.
In 2015, France received an Edna Ryan Award for advancing the status of women in the ACT. In 2016, Frances was named ACT Leader of the Year at the Australian Leadership Excellence Awards run by the Australian Institute of Leadership and Management. She also attended Commission for the Status of Women in New York in 2017, 2018 and 2019.
In 2021 Frances was selected to participate in the inaugural Social Impact Leadership Australia (SILA) program, where she completed a 10-month program on leadership development and capacity building for CEOs of for-purpose organisations in Australia.
Cara Jacobs
Chief Operations Officer
Cara is currently the Chief Operating Officer at YWCA Canberra. Previously, Cara held the role of Executive Director Community Services at YWCA Canberra. Cara has had significant and diverse experience across community services which has spanned nearly three decades, including extensive experience in successfully managing diverse programs within various not-for-profit organisations.
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This has included Therapeutic, Community Development, Domestic Violence Specialist Services, Family Law, Emergency Relief, Specialist Homelessness Services, Community Housing, Aboriginal and Torres Strait Islander, Child Protection, Child, Youth and Family, Disability, Employment, Health and Wellbeing, and Employment and Community Capacity Programs across numerous funding contracts. She is passionate about social justice, equity, and working towards improving inclusion and community outcomes.
Cara is interested in corporate governance, sector collaboration, and has held several board positions. She is currently the Chair of the Joint Pathways Network, the cross sector-government homelessness network, providing strategic advice to the Minister for Homelessness. She formerly held the position of Director of Client Services at Marymead and a Senior Manager of Client Services at the Australian National University. Her previous roles in Central Western NSW include CEO of Anglicare Western NSW, Manager Community Programs at Centacare Bathurst and Regional Manager Interact Injury Management. Cara is self-driven to perform at a very high standard and this has seen her successfully plan, design, deliver, and evaluate quality services, manage multi-disciplinary teams, deliver project and program outcomes on time, develop high-level reports, achieve accreditation, and develop and win significant community services tenders and grants to respond to community needs.
Cara holds a Master of Management Studies with First Class Honours, Postgraduate, Graduate and Undergraduate qualifications in International Business Management, Strategic Management and Marketing, Advanced Diploma Community Sector Management and has completed studies in Mediation, Psychology, Sociology and Mediation. She holds a Cert IV in Government Contracting and Procurement, is a Quality Assurance Internal Auditor (ISO 9001) and has completed the AICD Company Directors and Governing for Vulnerable People courses. Cara is completing the final subject of a Master of Social Work degree.
Pek Kee Chan
FCPA, MAICD
Executive Director, Finance & Corporate Services
Pek has more than 20 years of financial and accounting experience in the not-for-profit and commercial sectors and has been a CPA-qualified accountant since 1997. Pek joined YWCA Canberra in August 2011.
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Pek’s job roles in her career path included internal audit team leader, financial accountant, management accountant, project consultant, advanced financial analyst, senior finance manager and executive director. Pek has worked in many industries including consulting firms, bank, retail organisations, membership organisations and multinational information technology companies. In her current role, Pek oversees the finance & corporate services of the YWCA Canberra, accountable for the financial and risk management operations of the organisation and, the development of a financial and operational strategy to ensure financial sustainability of the organisation.
Pek has a passion for leading change through innovative digital finance transformation to improve productivity. Digital finance focuses on the ways we are using technology to replace manual accounting practices through AI and automation.
Pek is a volunteer mentor with the CPA Australia Mid-Career Mentoring Program. Pek would like to share the skills and experience she has gained throughout her career journey, giving back to the community, and helping to shape the career of a fellow member, as well as the opportunity to benefit from reverse mentoring by learning and developing new skills.
Eleanor Sander O’Hearn
Executive Director Communications Advocacy & Engagement
Hailing from Canberra, Eleanor Sander O’Hearn has joined YWCA Canberra after working for several years in the not-for-profit sector in Vietnam. This experience saw her actively engaging in the field of gender-based violence prevention and social enterprise business development. She is committed to raising awareness, advocating for survivors, and promoting prevention strategies.
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Her most recent role was in Marketing & Partnerships at HopeBox Vietnam, a grassroots social enterprise supporting women who are survivors of domestic violence, trafficking, and child marriage.
With a strong background in developing strong people-centered approaches to capacity development, Eleanor helps organizations in developing markets deliver their objectives
Katherine Hellwig
Executive Director of Children’s Services
Katherine is the Executive Director of Children’s Services at YWCA Canberra, bringing over 23 years of extensive experience in delivering education and care in ACT and the surrounding areas of Canberra. Her career spans both not-for-profit and commercial providers, highlighting her versatility and commitment to the field.
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For over 11 years, Katherine has held an executive role within a not-for-profit organisation that experienced significant growth in its early education and care portfolio. Her responsibilities included managing community programs, such as paint and play initiatives, which fostered local community engagement.
Katherine began her career as an educator, directly working with children. This hands-on experience has given her a profound understanding of the critical role educators play in the lives of children and families. Her qualifications include an Advanced Diploma of Children’s Services, an Undergraduate Certificate in Service Management, and a Diploma of Leadership and Management.
In 2018, Katherine was honoured with the Community for Children’s Award by the ACT Children’s Week Committee, recognising her dedication and impact on the community.
Katherine is driven by a strong pedagogical belief that all children have the right to access quality early learning in their first five years of life. She focuses on delivering high-quality education and care in both early education and after school care programs, ensuring children receive the best start in life.
Her leadership is marked by emotional intelligence, a quality that enhances her effectiveness as a leader. Katherine is also a certified Genos coach, further reflecting her commitment to fostering a supportive and high-performing educational environment.